The employees of an enterprise in Vietnam faced the challenge of navigating a complex landscape of English-language corporate policies, operational procedures, approval matrices, and Vietnamese regulatory requirements when addressing day-to-day compliance queries.
Locating relevant information and interpreting it correctly was often time-consuming, relying heavily on individual experience and institutional knowledge.
This created a risk of inconsistent decision-making, overlooked approval requirements, and the use of outdated guidance. The organisation required a secure, bilingual solution that could provide easy access to trusted compliance information, clearly differentiate internal policies from statutory regulations, and ensure complex or high-risk cases were escalated to the Compliance team when necessary.
To simplify access to compliance knowledge, Keppel Technology Solutions implemented a secure bilingual AI assistant that serves as a single point of access to both corporate policies and Vietnamese legislation. Employees can obtain accurate, trusted guidance in either English or Vietnamese without needing to manually search through multiple documents and systems.
The solution provides source-backed responses, clearly distinguishes internal policy guidance from legal requirements, and helps users identify the appropriate course of action. For complex scenarios that require human judgement, the assistant ensures timely escalation to the Compliance team, maintaining compliance oversight while enhancing operational efficiency.
